Frequently Asked Questions
Frequently Asked Questions
I haven’t received my loyalty stickers with my order. Don’t you offer this promotion anymore?
Yes we still offer a loyalty promotion but it’s better! Click here to check this out
Are these lenses the same as my optometrist sells me?
Absolutely identical!
What happens if I have a faulty lens?
Let us know and we refund you the value of that lens. You don't even need to return it to us!
Why are your prices cheaper?
We buy in bulk from wholesalers which gives us a more favourable buying price. Also by specialising in contact lenses we can reduce our margins by being more efficient.
Do they have the same warranty as when I get them from my optometrist?
It's better! You have a 100% satisfaction warranty for 60 days on our lenses.
I feel disloyal to my optometrist if I buy my lenses from you.
We understand. They're usually quite used to people buying optical products elsewhere these days. Just assure him/her you still follow their advice and that price means a lot to you. You could also quote convenience.
I feel embarassed asking my optometrist for a copy of my prescription as he/she will know I'm getting my lenses from elsewhere.
The easiest way is to ring them and request they fax or email your prescription so you don't have to physically pick it up. They are legally obliged to provide it to you. Any future eye tests, get a copy at the time.
I don't currently wear contacts but would like to. What do I do?
Visit your optometrist for a contact lens fitting. Once you have been fitted for contact lenses, have your prescription faxed to us here at 0800 145 136 and you are ready to purchase from us.
Is a contact lens prescription the same as my prescription for glasses?
Contact lens and glasses prescriptions are different. If you have a prescription for glasses but want contact lenses visit your optometrist for a contact lens fitting.
Do I still need regular check-ups if I order my lenses from you?
Contact lens wear can cause changes to cells and tissues of the eye, and sometimes wearing contact lenses can damage the cornea. Even if you are not experiencing any problems, the lenses may be causing damage to your eyes. Your optometrist will also ensure your prescription is giving you the best visual performance possible. Regular check-ups will reduce the likelihood of damage going undetected.
Can I order if I don't have a credit card?
Yes. You can pay by:
Cheque: Payable to: Ezyvision Ltd and post to: Ezyvision Ltd PO Box 496 Kerikeri 0245
Direct Credit: Account Name: Ezyvision Ltd Account Number: 12 3091 0193883 050 Use your name as a reference.
Can I order offline?
Yes. Call us on 0800 399 536 and we'll happily do the entire transaction for you over the phone. Have your lens and payment details handy. Or fax your details to: 0800 145 136 or email your order to: contacts@ezylens.co.nz.
What are the delivery options and how long does it take?
85% of all orders dispatch same day. If your order is unable to be dispatched within 48 hours, you will be advised of the delay. Normal delivery is free. All New Zealand orders are delivered by Courierpost. Every item is fully trackable. We use their non-signature required service which means the item will always be delivered to the address even if no one is personally there to collect it. Designated Saturday delivery is available for an extra $3.95 All international orders incur a NZD $12.95 shipping charge and are delivered by DHL Express.